1. Are you using the correct username? We find that most of these login problems are due to the user trying to log in with an incorrect e-mail address or username. Try this: your username is the first part of your e-mail address.

2. Perhaps you have forgotten your password? We cannot retrieve it for you, but you can request a temporary one (click the link under the login box). This is a one-time password, so after you log in you must go to your account and set a permanent password.

3. Has your subscription run out? The subscription set up with PayPal for this website renews automatically each year. However, if there are not sufficient funds in your account at the time of renewal, or if your credit card information has expired or changed, you will not be renewed and your account will be blocked. After two failed attempts to collect payment, your account will be automatically deleted.

If none of these answers address your problem,  please feel free to contact us and we will look into it.