Frequently Asked Questions - Problems downloading files

This is a problem with the Web browser you are using and how it is configured. We cannot help you with that. However, you can try right-clicking on the link and saving the file to your computer, and then opening it up with the Adobe Reader. In 99% of the cases, this works. Otherwise, you will need to have somebody help you with your browser settings.

Some of our files are pretty large and might need some time to download. You might have to allow extra time if you have a dial-up connection or when there is a a lot of traffic on the Internet.

Make sure you have the most recent version of Adobe Reader. Also, take into account that errors in transfer can happen. Please retry. If you are still receiving the same "File Corrupt" problem, try right clicking the download link, and saving the file to your computer.

Your temporary internet files are probably taking up the maximum allowed hard drive space. In Internet Explorer, click Tools, then Options, then Delete Temporary Internet Files. This allows the browser to save a temporary copy of the file so that it may be opened for viewing.

Make sure you have the newest version of Adobe® Reader® software installed. Also make sure your computer and web browser are fully updated. If you continue to have problems, please consider changing browsers. Our personal preference is Mozilla Firefox... and we can assure you there are no problems opening our files with this one!